FAQ
What is the basic background of Zhejiang Pujiang Sanjian Imp. & Exp. Co., Ltd.?
Established in 2003, Zhejiang Pujiang Sanjian Imp. & Exp. Co., Ltd. (Sanjian) is a comprehensive manufacturer and trader with over 20 years of industry experience. We own two wholly-owned factories specializing in the R&D and production of brushes, gloves, and various hand tools.
Where is your factory located?
Our factories are located in Pujiang County, Zhejiang Province, China. We enjoy a superior geographical location near Ningbo and Shanghai ports, which facilitates rapid export of goods.
What is your company's core business philosophy?
We consistently adhere to the philosophy of “Quality First, Service Foremost,” committed to providing global buyers with the most cost-effective hand tools and personal protective equipment (PPE).
What are your primary export markets?
Our products are mainly exported to the Middle East, North America, Southeast Asia, Western Europe, and Oceania, receiving high praise from both professional markets and DIY users.
Does Sanjian own its own factories?
Yes, we own two wholly-owned factories: one focused on brush production and the other on safety glove manufacturing. This ensures full quality control from raw materials to finished products.
What is the scale of your company's workforce?
Yes, we own two wholly-owned factories: one focused on brush production and the other on safety glove manufacturing. This ensures full quality control from raw materials to finished products.
Does Sanjian provide customization services?
Yes, we own two wholly-owned factories: one focused on brush production and the other on safety glove manufacturing. This ensures full quality control from raw materials to finished products.
What are your main product categories?
Our core categories include: 1. Brush series (paint brushes, roller brush); 2. Safety gloves (Nitrile, Latex, Cotton yarn); 3. Hand tools (Trowels, Litter pickers, Snow shovels); 4. Safety protection (Helmets, Goggles).5。Electric Handtools(angle grinders, lawn mowers, electric drills, etc ）
What material is used for your paint brush bristles?
We provide natural hog bristles, synthetic fibers, and mixed bristles to adapt to different types of coatings and application needs.
What are the advantages of your nitrile-coated gloves?
Our nitrile-coated gloves use high-quality polyester liners. The coating offers excellent oil resistance, anti-slip properties, and abrasion resistance, suitable for machining and auto repair environments.
What material options are available for your trowels?
We offer carbon steel and stainless steel materials, with handles available in wood, plastic, or rubber comfort-grip options.
What are the specifications of your cotton yarn gloves?
We typically provide 7-gauge and 10-gauge specifications, with weights customizable according to customer requirements.
Can I print my company logo on the products?
Yes. We support various branding methods, such as handle engraving, glove back printing, sticker labeling, or hang-tag printing.
Do you accept OEM custom packaging?
Yes. We can produce custom color boxes, insert cards, OPP bags, or display rack packaging based on your design.
If I have specific technical drawings, can you open a mold for production?
No problem. We have a dedicated technical department to assist with mold development and sampling.
Is customization available for small batch orders?
For minor customization, we offer logo printing on existing stock. For fully customized products, a specific MOQ is required.
How long is your regular lead time?
The lead time for regular orders is 30-45 days after receiving the deposit and confirming the sample.
How do you ensure quality control during the production process?
We implement a three-stage inspection process: 1. Raw material entry inspection; 2. Hourly sampling on the production line; 3. 100% final inspection before storage.
Do you support onsite factory visits?
Highly supported. We are located in Pujiang, Zhejiang, and welcome domestic and international customers to visit our production lines and showrooms at any time by appointment.
What should I do if I find quality issues after receiving the goods?
Please contact us within 15 days of receiving the goods with photos or videos. We will verify the cause and provide a refund, replacement, or deduction in the next order.
If the actual weight of the product does not match the order, how is it compensated?
Our production process is strictly controlled. If there is a serious weight deviation, we accept proportional refunds.
Can you help me contact a freight forwarder?
Yes. We have long-term partnerships with high-quality freight forwarders and can provide proxy quotation services for sea, air, and rail transport.
Can you provide Delivered Duty Paid (DDP) service?
For certain countries (such as the USA, Canada, parts of Europe, and Southeast Asia), we can provide DDP services.
What is Sanjian's core competitive advantage?
Over 20 years of tool manufacturing experience; 2. Integrated industry and trade with direct control over price and quality; 3. Rapid response service (within 3 hours); 4. Extensive experience serving large international clients.